Customer intelligence from social media reviews

Phase 1 — Reverse Pitch

What problem are you experiencing?

We have no idea what customers are saying about us on Facebook and Google reviews.

How does it affect your organization?

We miss reputational risks and product feedback that should drive our menu.

How are you currently dealing with it?

One staff member reads reviews when she has time.

What have you already tried?

Nothing automated yet.

What would a successful solution look like?

Weekly summarised sentiment and actionable customer insights in a simple report.

What data could you make available to innovators?

Public pages and review URLs we will provide.

Budget indication (optional)

PHP 80,000.